Refund policy

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you,
who is not the carrier who has taken possession of the goods.

To exercise your right of withdrawal, you must contact us

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision,
to revoke this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

Consequences of cancellation

If you withdraw from this contract, we will give you all the payments we have received from you, including the
Delivery costs (with the exception of the additional costs that result from the fact that you use a different type of delivery than
have chosen the cheapest standard delivery offered by us), immediately and at the latest within fourteen days
to be repaid from the day on which we received notification of your cancellation of this contract.
For this repayment, we use the same means of payment that you used for the original transaction,
unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided evidence that
that you have returned the goods, whichever is earlier.

You have the goods immediately and in any case no later than fourteen days from the day on which you informed us about the
Informing the cancellation of this contract, sending it back to us or handing it over. The deadline is met
if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

End of revocation

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§7 withdrawal form

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

(*) Delete where inapplicable.

§8 warranty

The statutory warranty regulations apply.

§9 contract language

As contract language german will be available exclusively.

Status of the GTC August 2018