Privacy policy


Twinvay GmbH makes every reasonable effort to provide correct and complete information on the Twinvay website.

Twinvay GmbH however, assumes no liability or guarantee that the information provided on the Twinvay website is up to date, correct and complete. This also applies to all connections to other websites ("external links") to which this website refers directly and indirectly.

Twinvay GmbH is not responsible for the content of a website that is reached via such an external link. Twinvay GmbH reserves the right to make changes or additions without prior notice. The content of the Twinvay website is protected by copyright. The duplication of information or data, in particular the use of texts, parts of texts or images, requires the prior consent of Twinvay GmbH.

All information or data, their use and the registration for the Twinvay website as well as all actions, toleration or omission related to the Twinvay website are subject exclusively to German law. The place of fulfillment and exclusive place of jurisdiction is Mannheim District Court.


Data protection

The protection of your personal data is very important to us. As part of this data protection declaration, we would like to inform you which personal data we collect during your visit to our website, how we process it and what rights you have. We therefore ask you to read the following information carefully.

Explanation of the terms used:

Personal data is all information that relates to an identified or identifiable natural person. These include e.g. Your name, your address and communication details or your e-mail address.

To process means any process carried out with or without the help of automated processes or any such series of processes in connection with personal data such as the collection, recording, organization, ordering, storage, adaptation or change, reading, querying, use, the Disclosure through transmission, dissemination or any other form of provision, comparison or linking, restriction, deletion or destruction.

Affected person is any identified or identifiable natural person whose personal data is processed by the person responsible for processing.

Responsible person or "person responsible for processing" is the natural or legal person, public authority, institution or other body that alone or jointly with others decides on the purposes and means of processing personal data.

Users includes all categories of persons affected by data processing. They include our business partners and other visitors to our website.

With regard to the terms used, we also refer to the definitions in Art. 4 of the General Data Protection Regulation (GDPR). The terms used such as “Users” are to be understood as gender-neutral.

1. Name and address of the person responsible

Twinvay GmbH

In Ermlisgrund 20-24

76337 Waldbronn


Representatives of the person responsible are the managing directors Kim Eisenmann and Sven Häuser

2. Data protection officer

You can contact our data protection officer at the e-mail address or contact us via our postal address with the addition "the data protection officer".

3. Processing of personal data
3.1. Visit our website
3.1.1. Scope of data processing

When you visit our website, your browser transmits certain data to our web server for technical reasons. This involves the following data (so-called server log files):

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Operating system and its access status / HTTP status code
  • Amount of data transferred
  • Website from which the request comes ("referrer URL")
  • Browser, language and version of the browser software
3.1.2. Purpose of data processing

The storage of this data in log files is necessary to ensure the functionality of the website. They are used to display the website and to ensure the security of our information technology systems.

3.1.3. Legal basis for processing

We collect this data on the basis of our legitimate interest within the meaning of Art. 6 Para. 1 lit. f) GDPR, in order to be able to display our website and to ensure its security.

3.1.4. Duration of storage

Information in the log files is stored for security reasons (e.g. to investigate acts of abuse or fraud) for a maximum of seven days and then deleted. Data, the further storage of which is necessary for evidence purposes, are excluded from deletion until the respective incident has been finally clarified.

3.1.5. Opposition and removal option

The collection of data for the provision of the website and its storage in log files is essential for operation for technical reasons. There is consequently no possibility of objection on the part of the user.

3.2. Contact form and email contact
3.2.1. Scope of data processing

If you use the contact form on our website, the following data will be transmitted to us: name, telephone number, email address, message text.

Alternatively, you can contact us using the email address provided on the website. In this case, the sender's personal data transmitted with the email will be processed.

The data will be used to process the conversation and to process the request.

3.2.2. Purpose of data processing

The processing of the personal data from the input mask or the message sent to us by email is used to process the contact.

The other personal data processed during the sending process (e.g. IP address, date, time) are used to prevent misuse of the contact form and to ensure the security of our information technology systems.

3.2.3. Legal basis for processing

When contacting us (using the contact form or email), the information provided by the user is used to process the contact request and its processing in accordance with Art. 6 para. 1 lit. b) GDPR processed

3.2.4. Duration of storage

We delete personal data when they are no longer required to achieve the purpose for which they were collected. For the personal data from the input mask of the contact form and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question or the request for information has been finally clarified.

3.2.5. Opposition and removal option

You have the option to withdraw your consent to the processing of personal data at any time.

If you contact us via email, you can object to the storage of your personal data at any time. In this case, of course, our conversation can no longer be continued. Please send such a revocation to All personal data that was stored in the course of making contact will then be deleted.

3.3. Cookies
3.3.1. Scope of data processing

Our website uses cookies. Cookies are small text files that are saved on your computer when you visit our website. Cookies do not damage your computer and do not contain any malware such as Viruses. Cookies contain a characteristic string of characters that enables the browser to be clearly identified when the website is accessed again. Some elements of our website require that the calling browser can be identified even after changing pages.

This is not done by assigning it to you personally, but by assigning an identification number to the cookie (“cookie ID”). The cookie ID is not combined with your name, your IP address or similar data that would enable the cookie to be assigned to you.

This website uses transient and persistent cookies.

  1. Transient cookies are automatically deleted when you close the browser. This includes so-called session cookies in particular. These store a so-called session ID, with which various requests from your browser can be assigned to the common session. When you return to our website, your computer can be recognized. The session cookies are deleted when you log out or close the browser.
  2. Persistent cookies are automatically deleted after a specified period, which can differ depending on the cookie. You can delete cookies at any time in the security settings of your browser.
3.3.2. Purpose of data processing

We use cookies to make our website attractive and user-friendly, to improve it and to speed up inquiries

Some elements of our website require that the calling browser can also be identified after changing pages. For this it is necessary that the browser is recognized even after changing pages.

3.3.3. Legal basis for data processing

The legal basis for the processing of personal data using the technically necessary cookies is Art. 6 Para. 1 lit. f) GDPR.

3.3.4. Duration of storage

Session cookies are deleted as soon as the browser is closed.

Persistent cookies are automatically deleted after a specified period.

3.3.5. Opposition and removal option

As a user, you have full control over the use of cookies. By changing the settings in your internet browser, you can set it so that cookies are not saved at all or are automatically deleted at the end of your internet session. To do this, select “do not accept cookies” in your browser settings. In Microsoft Internet Explorer, select "Tools> Internet options> Data protection> Settings"; In Firefox select “Tools> Settings> Privacy> Cookies”); If you are using a different internet browser, please refer to the browser's help function for instructions on preventing and deleting cookies.

Please note, however, that in this case you may not be able to use all the functions of our website.

4. Data security

We take technical, contractual and organizational measures to ensure the security of data processing in accordance with the state of the art. In this way we ensure that the provisions of the data protection laws, in particular the General Data Protection Regulation, are complied with and that the data processed by us is protected against destruction, loss, modification and unauthorized access. These security measures also include the encrypted transmission of data between your browser and our servers. Please note that SSL encryption is only activated for transmissions via the Internet if the key symbol appears in the lower menu bar of your browser window and the address begins with https: //. SSL (Secure Socket Layer) protects the data transmission from illegal data access by third parties using encryption technology. If this option is not available, you can also choose not to send certain data over the Internet.

All information that you transmit to us is stored and processed on our servers in the Federal Republic of Germany.

5. Transfer of data to third parties and third party providers

A transfer of data to third parties takes place only within the framework of the legal requirements. We only pass on user data to third parties if this is, for example, on the basis of Art. 6 Para. 1 lit. b) GDPR is required for contractual purposes or based on legitimate interests in accordance with. Art. 6 para. 1 lit. f. DS-GVO on the economical and effective operation of our business operations.

In the context of order processing in accordance with Art. 28 GDPR we employ subcontractors for the provision of our services, in particular for the operation, maintenance and hosting of the website. We have taken appropriate legal precautions as well as appropriate technical and organizational measures to ensure the protection of personal data in accordance with the relevant legal regulations.

6. External services and content on our website

We integrate external services or content on our website. This is done on the basis of our legitimate interests in the analysis, optimization and economic operation of our online offer within the meaning of Art. 6 Para. 1 lit. f GDPR.

When using such a service or displaying third-party content, communication data such as Date, time and IP address exchanged between you and the respective provider. In particular, this is your IP address, which is required for the display of content in your browser.

It is possible that the provider of the respective services or content processes your data for other purposes of its own. However, since we have no influence on the data collected by third parties and their processing by them, we cannot provide any binding information on the purpose and scope of the processing of your data.

For more information on the purpose and scope of the collection and processing of your data, please refer to the data protection information of the provider of the services or content integrated by us, who is responsible for data protection. Here you will also find further information on the processing of data and possibilities of objection.

7. Your rights

If we process your personal data, you are the data subject i.S.d. General Data Protection Regulation (GDPR) and you have the following rights to us regarding your personal data:

  • Right to information (Art. 15 GDPR)
  • Right to correction (Art. 16 GDPR)
  • Right to deletion (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR),
  • Right to data portability (Art. 20 GDPR)
  • Right to object to processing (Art. 21 GDPR)
  • Right to complain to a data protection supervisory authority (Art. 77 GDPR)
8. Changes to the privacy policy

We reserve the right to change the data protection declaration in order to adapt it to changed legal situations or to changes in the service and data processing. However, this only applies to declarations on data processing. If the consent of the user is required or components of the data protection declaration contain provisions of the contractual relationship with the users, the changes are only made with the consent of the users.

Please inform yourself regularly about the content of the data protection declaration.